Second's Impact
Second Presbyterian Church is a welcoming community of faith where Jesus Christ transforms lives.
Second's mission is to be a church for the city of Indianapolis and a charging station for all God's people.
Each month, we'll share stories of how our community is living out its faith.
Stories from Second: Three Days Open, Six Days of Service
Behind three days of shopping are six days of service — and nearly 90 volunteers who make it possible each week
Every Tuesday, Wednesday, and Saturday, the doors of The Don & Karen Lake Buttrey Northside Food Pantry open, and neighbors begin filling their carts with fresh produce, milk, meat, bread, and pantry staples.
Behind those three open days are three more days most people never see.
Six days a week, the work of the Northside Food Pantry is happening: picking up donations, receiving deliveries, purchasing food from Gleaners Food Bank of Indiana and other sources, sorting and weighing donations, dating and rotating inventory, restocking shelves, cleaning the pantry, maintaining records, and writing donor thank-you notes.
The work also includes ordering diapers from the Indiana Diaper Bank for approximately 300 families who receive them alongside their groceries each month.
"We are open three days a week, but it takes six days a week to operate the pantry and do all the necessary behind-the-scenes work to serve our neighbors," said Karen Johnson, Coordinator of Northside Mission Ministries.
The scale is significant. In an average month, the pantry serves approximately 900 families representing 3,700 individuals — an increase of about 10% over 2025. To do that work effectively, the pantry needs nearly 90 volunteers every week.
Johnson begins each week by emailing approximately 790 current and former volunteers with the pantry's most urgent needs. She reviews the SignUpGenius schedule daily to ensure that essential roles are filled. When a shift remains short, she sends follow-up messages, texts individual volunteers, or reaches out to Second staff and the Mission Team.
It is a ministry that requires both careful organization and constant adaptability. Johnson is quick to credit the pantry's part-time staff and Mission Team, who help manage the daily operations.
Who Volunteers?
"I learned a long time ago that if one is to belong, one needs to be involved," said Ruth Twenty. "There is no better place to give back than to help those in need."
The pantry's volunteer community ranges from middle school students to people in their early 90s. Some are Second members, some come from the wider community, and some first encountered the pantry as clients themselves.
What they share, Johnson said, is a common purpose. "We are spreading the love of Jesus by helping those in need," said Johnson.
People sometimes assume that pantry volunteering requires physical strength or specialized experience. Some roles do involve lifting, but many others require only organizational skills, patience, or a willingness to be present. Most roles can be learned immediately, while positions such as shift leader, data entry, and intake include additional training.
Meg Shanley remembers feeling overwhelmed during her first few shifts, but she encourages new volunteers to give themselves time. "Don't be afraid to ask questions," she said. "The staff and other volunteers are always happy to help."
Schedules can be flexible, too. Some people volunteer once; others return every week. Some travel south for the winter and resume volunteering in the spring. Students often serve during the school year while completing community service hours.
"You can volunteer once or every week," Johnson said. "We have so many jobs available. If you don't feel comfortable serving as a client liaison and working directly with our neighbors, that's OK. You can come during the week to stock shelves or pick up donations. Other people love talking with our neighbors and hearing their stories."
Doug Leithauser's own service has included picking up donations, making home deliveries, assembling carts, stocking shelves, creating delivery maps, and assisting shoppers. "There is always a way to work beside other great volunteers to serve the hungry," he said. "Keep trying the multitude of opportunities. You will certainly find something to fit your interest and schedule."
What It Means
When shifts are short, every part of the experience becomes more difficult. Shelves still need to be restocked, new shoppers still need to be registered, and neighbors may wait longer to move through the pantry. Ultimately, fewer people can be served within the available shopping hours.
Recently, pantry shifts have gone understaffed, leaving too few volunteers to adequately serve as many as 80 families during a single pantry day. Johnson has been able to piece together enough help to make it work, but she is clear that continually operating that way is not sustainable.
The need extends beyond groceries. Pantry volunteers help connect neighbors with benefits, utility and rental assistance, Christmas support, coats, and other resources available through Second and its community partners.
"We really try to wrap our arms around each of our neighbors so they are not just receiving food, but also other resources they may need," Johnson said. "We create a safe and welcoming place for them to come, and we become like family. Our goal is to walk alongside our neighbors so they feel empowered to make decisions for their families."
How to Get Involved
If you have wondered whether the pantry might be a place for you, Johnson would love to help you find a role that fits your abilities, interests, and schedule. She can also arrange a tour so you can see the pantry and learn about its many volunteer opportunities.
Contact Karen Johnson at kjohnson@secondchurch.org, call or text 317-432-6096, or sign up here.
Share Your Story
Know someone making a difference? Witnessed a moment of grace? We'd love to hear from you!
Please send your story ideas, ministry updates, or photos to Ayrika Gunn, Director of Communications, at AGunn@SecondChurch.org.
Please note: Submissions may be edited or adapted by the Communications team for publication across our print and digital platforms. While we can't guarantee every story will be published, we sincerely appreciate every submission. Before submitting, please ensure you have permission from anyone featured in your story or photos.
Read Previous Stories from Second:
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+ Raising Walls Together
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